A INTER-RELAÇÃO ENTRE HARDINESS E QUALIDADE DE VIDA NO TRABALHO: Um estudo com profissionais que atuam na área de Tecnologia da Informação das Universidades Estaduais do Paraná

Abstract

The Quality of Working Life (QWL) has been the subject of several debates in and for organizations, whether public or private. These discussions showed that occupational stress is one of the fastest growing diseases in organizations and can negatively influence the QWL. Thus, negative impact on the working life can arise, such as lack of willingness and commitment to work and organization, absenteeism, drug dependency, depression, among others. So in order to minimize it, it has sought some strategies, and one of them is the Personality Resistant (Hardiness). That said, the study aimed to verify the presence of hardiness is a QVT generator factor from the perspective of professionals working in the Information Technology (IT) in the seven state universities of Paraná. Therefore, there used exploratory research through online surveys with probabilistic cluster sampling, quantitative approach, in a single case study. Participated 60 servers working in the IT area of these institutions. The instruments used for measuring the results were the Hardiness Scale and Model BPSO-SP, and a sociodemographic and occupational form. The data revealed that the servers do not have hardiness characteristics which tend to be dissatisfied in relation to QWL. So it was not possible to say whether there is interrelation between the presence of hardiness and satisfaction with QWL. However, the study helped reduce the lack of research on topics involving IT professionals. Another contribution was the innovative approach to get a widespread concept in health disciplines (hardiness) to study in the Management area covering these workers. There was the use of an instrument for perception of QWL based on a well-known model in the literature, but with a focus on the public service, which is another contribution. Also, from the study, it was possible to make suggestions to the participating institutions in order to contribute to the QWL these professionals.