GOVERNANÇA E INSTITUCIONALIZAÇÃO DA ESTRATÉGIA NACIONAL DE TIC NO TJPR

Abstract

This technical report addresses challenges encountered by the sectors responsible for Information and Communication Technology (ICT1) of the bodies of the Brazilian Judiciary in the which refers to the strategic alignment required by the National Council of Justice (CNJ). In this context, each court must align its strategies with the National ICT Strategy of the Judiciary, which aims to improve governance, management and technological collaboration. This direction is evaluated annually by the Power ICT Governance Index Judiciary (iGovTIC-JUD). In this way, the Technology departments/secretariats of Information from the courts are urged to organize adherence to a multitude of regulations, rules, laws, good practices and the like, in addition to being in compliance with legality - principle constitutionally inherent to all public administration. Thus, the general objective of the study is structure the Management System2 of Compliance (SGC) at the Secretariat of Technology of the Information from the Court of Justice of the State of Paraná (SETI-TJPR). This structuring also served to form one of the pillars necessary for the development of a ICT Governance Model, a pressing need in the secretariat structure. To reach of the general objective, the following specific objectives were defined: i) Structure the analysis of the context of the organization; ii) Establish leadership and commitment; iii) Develop a implementation plan; iv) Establish performance evaluation and improvement processes continuous; and v) Investigate the socio-professional profile of the respondents. The research was classified as descriptive and applied, using a qualitative and quantitative approach. In this sense, still related to the methodological aspect, a questionnaire was carried out with to employees and interns at the secretariat, in addition to documentary research, as tools of data collection. The questionnaire covered the seven analysis focuses of the ABNT NBR ISO standard 37301/20213, namely: Context of the organization, Leadership, Planning, Support and support, Operation, Performance Assessment and Improvement. Analysis of the data collected by the questionnaire used Factor Analysis to identify latent factors and guide the creation of the Compliance Management System at SETI-TJPR. To help diagnose the context evaluated, concepts from Institutional Theory were used as a basis. Analysis results factorial analysis allowed us to identify six main factors that guided the structuring of the SGC: Structural understanding and stakeholder needs, Definition and management of the compliance system, Documentation and control of compliance management, Leadership commitment, continuous improvement and planning, General management of the Compliance and Improvement. Furthermore, it was possible to outline the socio-professional profile of the respondents, checking characteristics such as capacity unit, length of service at TJPR, level of education, position, gender and age group. The diagnosis carried out based on the Theory Institutional review revealed that SETI-TJPR operates under strong institutional pressures, especially influenced by CNJ standards, which guide the adoption of best practices in governance IT and compliance. Coercive, mimetic, and normative pressures shape their practices and structures, promoting organizational isomorphism. The organizational culture of SETI-TJPR needs to promote conformity and integrity, with beliefs and values ​​that emphasize efficiency, transparency and security. The study concluded that the implementation of a System Compliance Management is essential to maintain and improve the score obtained by TJPR in the iGovTIC-JUD in future measurements, contributing to efficiency, effectiveness, effectiveness and economics of judicial services. Two draft standards were proposed for structuring of the Compliance Management System: one based on the structure of ABNT NBR ISO 37301 and another developed from the results of the Factor Analysis. The choice between them will depend SETI-TJPR priorities in terms of regulatory compliance and adaptation to local needs. The main limitations of the study include the restricted sample to SETI-TJPR employees and interns, the difficulty of generalizing the results to other TJPR units or other courts, and the complexity of the implementation process of the proposed drafts, which depends on the availability of human, financial and infrastructure. It is recommended to develop a detailed plan for implementing the CMS, followed by continuous monitoring to ensure adherence to established standards and identification of areas for improvement. In addition, training programs must be carried out and training for all SETI-TJPR employees, develop metrics and indicators to assess the impact of the SGC on ICT governance and management, and investigate the reasons behind the differences in perception between managers and non-managers about the maturity of Management Accordance. The proposed structuring is expected to provide a minimum basis for Governance for ICT Compliance Management, contributing to improving the measurement of IT Governance maturity, increased stakeholder confidence, facilitation audits and regulatory compliance, transparency and accountability. Furthermore, the implementation of the SGC can serve as a model for other bodies of the Judiciary, promoting cooperation and collaboration between units.